All work

Carlsberg · Consumer & retail · Copenhagen · 2026

Copilot licences bought. Habits changed.

Before

Licences deployed across the business, with most people never opening the tool twice.

After

Role-specific digital skills learning, run by internal coaches, measured on real work.

18
Cohorts run
35
Internal coaches
Sustained
Weekly use
Challenge: New tools, old habits
1

The room we walked into

The rollout was treated as an IT deployment. Nobody had asked what a marketer, a planner or a plant supervisor would actually do differently.

2

What we built

Short, role-specific learning built on the team's own documents and meetings, plus a coach in every function.

3

Where it landed

Use held steady after the programme ended, because the coaches stayed.

The first training our people asked to repeat.

Head of Learning, consumer client

Who ran it

What it produced

The tools we built here are in the shop. You don't need us to use them.

Next

Supervisors taught to lead, not just to cover shifts