All work

Nordea · Financial services · Copenhagen · 2025

Two operating models, one way of working

Before

Two functions quietly competing, and a large share of staff unclear on who led them.

After

One operating rhythm, one story, and a leadership layer that repeats it without a script.

Top 140
Leaders aligned
Mapped
Decision rights
36
Weeks to one rhythm
Challenge: Two companies, one culture
1

The room we walked into

Integration had been running for four months as a spreadsheet. Nobody had asked what either side was proud of. We started there — 60 conversations before a single slide.

2

What we found

The cultures weren't in conflict. Their decision rights were. Two answers to every question meant no answer at all.

3

What we built

A decision map, a 90-day leadership rhythm, and a story told by 140 managers in their own words rather than by a campaign.

4

Where it landed

By month nine the old names had stopped being used internally. That was the metric that mattered.

They argued with us in week one. That's why we kept them for a year.

HR Director, financial services client

Who ran it

What it produced

The tools we built here are in the shop. You don't need us to use them.

Next

A platform the people on the floor finally use