Novo Nordisk · Life sciences & health · Copenhagen · 2025
A platform the people on the floor finally use
Before
Adoption stuck low eight months after go-live. Workarounds everywhere.
After
Daily use above 80% and an internal champion network that owns the training.
Image to supply
Novo Nordisk — the work
Supply project photography or a campaign still
The room we walked into
Everyone blamed the software. The software was fine. The rollout had been designed for a site that doesn't exist.
What we found
Shift workers had never been trained. That was a third of the workforce and all of the noise.
What we built
Local champions, six-minute training built around real shifts, and a feedback loop that visibly changed the product.
Where it landed
Adoption crossed 80% in eleven weeks. The champions network is still running without us.
“The first honest read on the rollout we'd had.”
Who ran it
What it produced
The tools we built here are in the shop. You don't need us to use them.
Next
Comms director gone. Results day in six weeks.